We endeavor to protect our guests while providing outstanding service at our property.
We recognize that privacy is important to our guests and visitors. Our Privacy Policy explains our practices regarding personal information collected when you visit our hotel or website.
We are committed to protecting personal data and keeping it secure in accordance with applicable privacy and data protection laws.
General Information
General Information is anonymous data that we use to analyse trends, gather broad demographic information for general use, and better understand the needs and preferences of our guests so that we can improve the quality of their stay.
General information may include:
- Number of room nights booked and used
- Guest’s gender
- Guest’s age
- Guest’s location
- Room rate
- Contact number
- Other general information required for analysis and service improvement
When you make a reservation or check in to one of our hotels or resorts, we may ask for personal details such as your name, home address, work telephone number and information relating to how your account will be settled.
We may also obtain information such as:
- Credit card details
- Room preferences
- Disabilities or accessibility requirements
- Lifestyle information
- Previous stays
- Room service orders
- Other information you voluntarily provide
We may also collect certain Personal Information where required by law or from other legitimate sources.
We are committed to handling such information responsibly and keeping it secure in accordance with applicable privacy and data protection requirements.